About The Role

If you're an experienced Installation Manager within the kitchen industry, we'd love to hear from you!

Due to the exciting growth of the company and the need to expand our current Installations Team, we are now looking to recruit an Installation Manager to join us at Wren.

The areas that you will be covering will include Connecticut, Long island & New jersey
Main Responsibilities:

• Ensure our customers experience the highest standards of installation, whilst receiving world class levels of customer service
• Ensure customer installation schedules are maintained, supporting the central Installation Co-Ordinator team to achieve this
• Resolve customer issues which may arise both pro-actively & re-actively in a timely manner
• Visit active customer installations regularly to assess the quality of work
• Manage cost control for the area, whilst maintaining a world class level of customer experience
• Support manufacturing and distribution teams with feedback on issues and resolutions on product and delivery
• Support Customer Care and Senior Management with customer issue resolution, carrying out technical assessment visits when required
• Ensure Wren installations are completed on time and to the highest standards
• Manage Installation teams to deliver highest standard
• Adhere to polices and procedure relating to Health and Safety onsite.

About You

Desired Skills & Knowledge:

• Experience of field-based installation or service management preferred but not essential
• Customer facing service experience with a “can do” and positive attitude
• Effective communicator with strong negotiation skills
• Ability to work calmly under pressure, and able to prioritise their workload
• Strong technical knowledge is desirable

About The Company